General System & Internet Issues

Internet Issues

If you check your monitoring site, and see that the system is offline. This does not necessarily mean that the system is not producing. You just can’t see anything because your system is not connected to the internet.

• In Most of these cases we can use helpful links to help you get the system back up online. It can be something simple like a password change, swap to a newrouter, etc.
• When that doesn’t work we have qualified techs that wont only go to your home to get it back online but help you understand how to do so in the future so you do not need to pay a fee to get it reconnected if another issue should ever pop up.

If your system is no longer connected to the internet don’t panic!
Give SolarFlair a Call Today!
A Service Coordinator is Waiting to Help You!

My Meter Is Frozen

Do you use your solar production meter to report your data but the meter screen is frozen or no longer works?

No Worries, most of the tome it is as simple as replacing the meter.

However other factors can come into play if the meter is not working at all it can mean the solar system itself has an underlying issue.

Either way we have your solution. Just call or email us today to have a service coordinator start helping you get your meter back up and running.

Production Issues

This issue can be any one of a large number of problems. If you are having production issues we will first do our best to troubleshoot the issue remotely. If we can’t solve the problem remotely we will explain what we believe the issue might be and help you schedule a technician to come out and further troubleshoot your problem.

My Solar Breakers Keep Tripping

This is a direct message from your system that something can be wrong. While a power outage or something simple might have caused the problem. If you continue to turn your solar breakers back on and they continue to trip off. SolarFlair highly recommends leaving them off and giving us a call.

The most common reason for this problem is Critter Damage. You can refer to our critter section for more information on what that can look like. There are other smaller factors that can be the problem like a loose connection near the breaker or on the roof. Either way a solar professional should be contacted if your solar breakers continue to trip.